Question 1

How do I receive my digital files?

Accepted Answer

After Shopify confirms payment, we email your private download link. You can also open My Downloads and enter the order number and buyer email used at checkout. Nothing is shipped.

Question 2

How long do my downloads stay available?

Accepted Answer

Your private download access lasts for 30 days from the paid order date. Save a backup of your purchased files before that date.

Question 3

How many times can I download each file?

Accepted Answer

Each purchased file can be downloaded up to 10 times during the 30-day access window. The counter applies separately to every file in your order.

Question 4

Which file formats will I receive?

Accepted Answer

Formats are listed on each product page and vary by product. Listings may include PNG, JPG, SVG, PSD or a ZIP archive. You receive only the files included with the product and variant you purchased.

Question 5

How do I open a ZIP archive?

Accepted Answer

Download the ZIP to your device, then choose Extract or Uncompress before opening the artwork. Most computers and current phones can extract ZIP files without extra software.

Question 6

Can I use SVG files with Cricut or Silhouette?

Accepted Answer

Products that explicitly include SVG files can be imported into Cricut Design Space or compatible Silhouette software. Check the product description before buying because not every printable artwork includes a cutting file.

Question 7

What does the personal-use licence allow?

Accepted Answer

You may use purchased artwork for your own prints and personal creative projects. You may not resell, redistribute, share or upload the original digital files. A commercial licence applies only when the product page explicitly includes one.

Question 8

Will purchased artwork contain a watermark?

Accepted Answer

No. Watermarks appear only on public storefront previews to protect the artwork. The private files delivered after purchase do not include the preview watermark.

Question 9

Can I get a refund for a digital download?

Accepted Answer

Because digital files are delivered immediately, purchases are generally final. If a file is missing, damaged or will not open, contact us so we can investigate and provide the correct file.

Question 10

What should I do if my download email does not arrive?

Accepted Answer

Check spam or junk mail first, then use My Downloads with your order number and checkout email. If access still fails, contact orders@digitalcanvashq.com and include your order number.

Digital downloads, made clear.